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Professional Resume
Library-Focused CV


Syracuse, N.Y.

Skill Summary

Online information management (15+ years)

  • Structure information for online delivery: information architecture, web user experience, metadata structures – Dublin Core, Semantic Web/RDF,
  • Guide content strategy & messaging – Online editorial, social media, media formats & streaming
  • Interview stakeholders, gather requirements, map system interactions
  • Configure & manage web content management technologies – HTML, CSS, DotNetNuke, WordPress, Drupal, Sharepoint, Google Search Appliance, Urchin/Google Analytics

Project management (15+ years)

  • Interview stakeholders, gather requirements, map system interactions
  • Draft functional requirements, test plans, other project documentation in collaboration with SMEs – Confluence/Jira
  • Break down tasks, map task & data flows – MS Visio, flowcharts, IPO charts, Gantt charts
  • Develop project schedules, track & report performance – Custom Excel spreadsheets, MS Project, Team Foundation Server
  • Manage vendor relationships
  • Communicate continuously with stakeholders – One-to-one, one-to-many, many-to-many

User support (15+ years)

  • Research & create documentation: process, project, & technical
  • Train technically naïve users
  • Answer queries, debug issues, respond productively in person or via phone or email

Print publishing – books & periodicals (14 years)

  • Writing & editorial, all materials – Chicago, APA, MLS styles
  • Collaborate on page layouts, proof pages – InDesign, Quark Xpress

Professional Experience

August 2019 to the present
Adjunct Instructor
Syracuse University, Syracuse, N.Y.

  • Develop & document curricula for courses in information management
  • Teach in person & online for undergraduate & graduate audiences
  • Consult with students to answer questions and refine skills & understanding of the material
  • Build rapport with students & colleagues to maximize students’ achievement in an academically challenging environment

January 2019 to the present
Consultant in e-Commerce & Information Management
Independent contractor, Syracuse, N.Y. (formerly Lyons Consulting Group/Capgemini DCX NA

  • Discover & document business process requirements for world-class e-commerce initiatives
  • Develop & implement metadata models
  • Advocate for user success in a UX role & collaborate with visual designers & developers
  • Research & monitor the functional & technical capabilities of Salesforce B2C Commerce Cloud (formerly Demandware) software

February 2016 to December
Business Analyst Lead
Lyons Consulting Group, Chicago, Ill. (working remotely from Syracuse, N.Y.)

June 2013 to January 2016
Senior Business Analyst
LiveAreaLabs, Seattle, Wash.

  • Discover & document business process requirements for world-class e-commerce initiatives
  • Author, organize, & revise process & technical documentation in a JIRA/Confluence environment (led Confluence transition including a custom add-on)
  • Develop metadata models and discover & document business process requirements for world-class e-commerce
  • Collaborate with UX and visual designers plus technical architects and developers for optimal user experience in complex online environments
  • Interact productively & continuously online & in-person with agency colleagues & client representatives, including training of new users
  • Supervise three direct reports
  • Research & monitor the functional & technical capabilities of Salesforce Commerce Cloud (formerly Demandware) software in relation to project functional requirements
  • Contribute to project implementation teams in an agile environment
October 2011 to May 2013
Contract Web Support

  • March 2013 to May 2013 – Design user interactions & develop wireframes in Axure for a project to port an existing high-traffic e-commerce desktop site to tablet & mobile platforms
  • Oct. 2011 to Feb. 2013 – Search for & document web services & APIs (REST & SOAP) to guide website developers to distributed content repositories
September 2000 to May 2011
Enterprise Content Architect
American Water Works Association, Denver, Colo.

  • Led information architecture & UX across public websites, e-commerce, intranet
  • Maintained display layer production code (HTML/CSS)
  • Managed web content management & intranet/document management platforms, with search & media servers
  • Performed business process analysis & interaction design, back office & web
  • Created process documentation & provided user training/support
  • Established & maintained successful relationships between users & IT staff
January 1999 to September 2000
Technical Editor
American Water Works Association, Denver, Colo.

  • Performed developmental editing, copy editing, project management for books with highly technical content
  • Immediately assumed responsibility for two large, complex projects & brought them out simultaneously on time & within budget
  • Took over stalled production of four-color book catalog & brought the project to completion within weeks
  • Worked extensively on technology initiatives; led a cross-disciplinary team to establish AWWA’s first online catalog
March 1985 to January 1999
Free-Lance Copy Editor
Trade book and textbook publishers:
Harcourt Brace College Publishers, Fort Worth, Tex.
Elm Street Publishing Services, Hinsdale, Ill.
UNM Press, Albuquerque, N.M.

  • Read complex manuscripts (many economics & finance titles) for spelling, grammar, & style, styled for the compositor
  • Performed developmental editing, reviewing drafts & recommending fundamental changes in language & text organization
  • Material featured complex designs, involved art programs, & extensive equations, tables, graphics, footnotes, pedagogical elements
  • Created book indexes from page proofs


August 2012
Master of Library and Information Science
University of Washington, Seattle, Wash.

  • Cumulative GPA: 3.89
    Beta Phi Mu International Library & Information Studies Honor Society
  • Emphasis on knowledge organization, information architecture, metadata, interaction design
  • Workshop participant and grant writer for IMLS-funded Learning Linked Data project, Feb.-Sept. 2012
  • Culminating project to create new DCMI instructional documentation model
May 1980
B.A.–Liberal Arts
St. John’s College, Santa Fe, N.M.

  • Rigorous studies of the classics of Western philosophy & literature through seminar-style discussions
  • Program emphasized detailed, analytical reading combined with persuasive argument, verbally & in writing.

Professional Seminars

  • Google Search Appliance admin, March 2009
  • Flash 2.0 authoring/implementation, July 2008
  • Business process/project mgmt., Oct. 2007, July 2006, Nov. 2005
  • XML/XSLT applications, June 2006, May 2005

School portfolio:

Professional work:

Talley, D. 2013. Learning Linked Data. Managed discussion, LITA Library Linked Data Interest Group, ALA Midwinter Conference, Seattle, Wash. January 2013.
Talley, D. 2012. Learning Linked Data: A platform of instructional resources, poster session, UW iSchool Research Fair, Seattle, Wash., Nov. 2012.
Talley, D. 2012. A process documentation model for DCMI. SIGDOC 2012, Seattle, Wash., October 2012.
Talley, D., J. Hortin, & J. Bottomly. 2011. Information needs of public policy lobbyists. iConference 2011, Seattle, Wash., poster #245.
Talley, D. 1993. Lost in the computer. Colorado Libraries 19(3) (Fall): 8-12.

References furnished upon request